Returns:

We offer a 7 day, change of mind, free return policy. You may return your item within 7 days of receiving your product for a full refund.

Return shipping costs for returning an order are paid for by the customer. If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it - completely undamaged and in it's original packaging.

There are certain situations where partial refunds are granted and we asses each matter on a case-by-case basis. Please still get in touch with us if 7 days has passed and you'd like to return your artwork.

To return your product, you should get in touch with us at support@thelandscapephotographer.com.au for next steps. Do NOT return a product to us without emailing us to ask where to send it first.

Refunds:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original method of payment.
 

If you haven’t received the refund yet, first wait a few days and check your bank account again. Then contact your credit card company or bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thelandscapephotographer.com.au
 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges:

We can offer a replacement item if the item received is damaged in transit. We will send the same item to replace the damaged one. Please send us an email at support@thelandscapephotographer.com.au and include pictures of the damage, both to the product and packaging.

Shipping:

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Due to Covid 19, shipping has been delayed for some products and may be limited outside Australia. New shipping times within Australia are as follows:

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Prints: Preparation of orders before dispatch takes 2-3 days. We ship via Australia Post exclusively, typically taking 1 - 5 working days for your product to arrive. Shipping estimates are on top of the preparation time. In total, your order will arrive 3-8 working days after you place your order, depending on your state.

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Framed prints: Delivery takes 10-20 business days for metro and 15-25 business days for regional NSW, VIC, QLD, ACT, SA. For WA, NT, TAS, delivery takes 15-25 business days. 

 

Canvas and floating frame canvas: Delivery takes ~5-10  business days

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Acrylic and HD metal prints: Delivery may take up to 10-25 days

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For shipment outside Australia, shipping times may take 15-25 days longer than indicated above and shipping charges do not include any custom or import fees. Please check your country's customs and import fees before purchasing. 

 

If your order has still not arrived within 15 working days after your order and your tracking number is showing no recent progress, please get in touch with us at support@thelandscapephotographer.com.au